Privacy Policy

Who we are

This website is operated by Lazy Laundry (“we”, “us”, “our”). Our service provides laundry collection, cleaning, and delivery in the Barnsley area.

Website: https://lazy-laundry.co.uk
Contact email: hello@lazylaundry.co.uk
Phone: 07983270708
Address: Cudworth, Barnsley, South Yorkshire

What data we collect

• Contact details (name, phone number, email address)
• Booking details (postcode, selected service options, notes you provide)
• Payment information (handled securely by our payment provider — we don’t store full card details)
• Messages you send us (e.g. WhatsApp / email / contact forms)
• Basic website data (e.g. device/browser info, pages visited) via cookies/analytics if enabled

How we use your data

• To arrange and deliver your laundry service (collection, cleaning, return)
• To contact you about your booking (confirmations, changes, delivery updates)
• To take payment or send an invoice / payment link
• To provide customer support and handle complaints
• To improve our service and website (where analytics are enabled)

Lawful bases for processing

We process personal data under one or more of the following lawful bases:

• Contract — to provide the service you request
• Legitimate interests — to run and improve our business and respond to enquiries
• Legal obligation — for tax/accounting records where required
• Consent — where you explicitly opt in (e.g. certain cookies/marketing, if used)

Who we share data with

We only share your data when necessary to run the service, for example:

• Payment providers (to process payments securely)
• Website/hosting providers (to operate and secure the site)
• Professional services (e.g. accountants) where required
• Legal/regulatory bodies if we must comply with the law

We do not sell your personal data.

How long we keep your data

• Booking records: kept as long as needed for service history and customer support
• Accounting/tax records: kept for the period required by law
• Messages: kept as needed to deal with your request and for audit trails

Your rights

Depending on your circumstances, you may have rights including: access, correction, deletion, restriction, objection, and data portability.

To make a request, contact us at hello@lazylaundry.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Cookies

Our website may use cookies and similar technologies to help it function and (if enabled) to understand how people use the site. You can control cookies via your browser settings.

Security

We take reasonable steps to protect your personal data, including limiting access to authorised people only and using secure providers where possible. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date.